Privacy Policy

1. Who we are

MYW (“Manage Your Website”) is operated by A1 Solutions Limited (NZBN 9429034593684, company number 1681847), registered in New Zealand since 2005. In this policy, “we”, “us” and “MYW” mean A1 Solutions Limited.

Our social media publishing feature is registered with TikTok and with Meta (Facebook and Instagram) as MYW Social Publishing. MYW Social Publishing is part of the MYW platform and is operated by A1 Solutions Limited, and this policy covers it — including everything MYW Social Publishing receives from, stores about, and sends to a social account you connect.

We handle personal information in accordance with the Privacy Act 2020 (New Zealand). If you are in a country with additional privacy laws, those may also apply to your information.

2. Two different roles we play

This distinction matters, because different rules apply to each:

• Our own customers. When a business signs up for MYW, we collect and use that business’s information for our own purposes — providing the service, billing, and support. This policy governs that.
• Our customers’ customers. When someone places an order on a business’s MYW website, that information belongs to the business. We store and process it on their behalf and only under their instructions. The business is responsible for how it is used, and their own privacy policy applies.

3. Information we collect

When you sign up

• Business name, business type and address
• Contact name, email address and phone number
• Your chosen web address (subdomain) and account password

When you use the service

• Content you create — products, menus, prices, page content, images, and marketing posts
• Orders and customer details captured by your website (held on your behalf — see section 2)
• Access credentials for services you choose to connect, such as your Facebook Page, Instagram, TikTok, Google Business Profile or WhatsApp account
• Records of your use of the service, including sign-in times and actions taken in the dashboard

Billing

Subscription payments are handled by Stripe. We receive confirmation of payment, the plan purchased and the status of your subscription. We do not receive, see or store your full card number.

Technical information

Our servers record standard technical data such as IP address, browser type and pages requested. We use Cloudflare Turnstile on our sign-up form to tell real people from automated abuse.

4. How we use it

• To create and run your account, website and any modules you enable
• To take payment and manage your subscription or trial
• To send service messages — welcome emails, trial reminders, billing notices and security notifications. These are part of the service and are not marketing.
• To provide support and investigate faults
• To keep the service secure and prevent misuse
• To meet our legal and tax obligations

We do not sell personal information, and we do not share it with third parties for their own marketing.

5. Connected social accounts

If you connect a social or business account, you are authorising MYW to act on your behalf on that platform. We store the access token that platform issues, encrypted, and use it only to publish the content you ask us to publish, and to show you whether the connection is still working.

• We do not read your private messages.
• We do not post anything you have not created or scheduled in MYW.
• You can disconnect an account at any time in Marketing → Settings, which deletes the stored credentials from MYW.
• Disconnecting in MYW does not by itself remove MYW’s permission at the platform. To do that, also remove the app in the platform’s own settings — for example Facebook → Business Integrations.

6. Artificial intelligence features

MYW offers optional AI tools that write post captions and generate images or video. When you use them, the prompt and any content you supply are sent to the AI provider that performs the work — currently Anthropic (captions) and OpenAI or fal.ai (images and video).

Only what is needed to produce the result is sent. Your customer lists and order data are not sent to AI providers. These features are optional — if you do not use them, nothing is sent.

7. Who else handles your information

We use a small number of service providers to run MYW:

• Stripe — subscription payments
• Anthropic, OpenAI, fal.ai — AI caption, image and video generation
• Meta, TikTok, Google — publishing to the accounts you have connected
• Our email provider — sending service emails
• Our hosting provider — running the servers and databases

Some of these providers are based overseas, so your information may be stored or processed outside New Zealand. We only use providers that are required to protect it to a comparable standard.

8. Keeping it safe

• Traffic between you and MYW is encrypted using HTTPS.
• Access tokens and API keys are encrypted before being stored, and are never displayed back to you or sent to your browser once saved.
• Access to production systems is limited to staff who need it.

No online service can promise perfect security. If a privacy breach occurs that is likely to cause you serious harm, we will notify you and the Office of the Privacy Commissioner as required by the Privacy Act 2020.

9. How long we keep it

We keep your account information for as long as your account is active. After you close your account we keep what we need to meet legal, tax and accounting obligations, and delete or anonymise the rest. Financial records are kept for seven years, as New Zealand tax law requires.

10. Your rights

Under the Privacy Act 2020 you may:

• ask what personal information we hold about you
• ask us to correct anything that is wrong
• ask us to delete information we no longer need
• withdraw consent for optional features at any time

Contact us using the details below. We will respond within 20 working days. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner.

11. Cookies

We use cookies and similar storage to keep you signed in and to remember your preferences. These are necessary for the service to work. Blocking them in your browser will prevent you from signing in.

12. Children

MYW is a business tool and is not intended for children. We do not knowingly collect personal information from anyone under 16.

13. Changes to this policy

We may update this policy as the service changes. The date at the top shows when it was last revised. If a change materially affects how we use your information, we will tell you by email before it takes effect.

14. Contact us

To ask what we hold about you, request a correction, or raise a privacy concern:

A1 Solutions Limited (trading as A1 Solutions)
NZBN 9429034593684 · Company number 1681847
Registered office: 15 Paulownia Place, Totara Heights, Auckland 2105, New Zealand
Email: info@a1solutions.co.nz
Phone: +64 9 550 5759